Refunds
Refunds and cancellation
Cancel by email. A full refund if you cancel before work starts. Once work has started, the deposit is non-refundable. No refunds after delivery.
Starter draft for payment setup, prepared 11 November 2026. It is not a signed legal opinion. Highlighted notes still need Revanth Sharma's confirmation. Do not treat this page as final until those notes are replaced and the effective date is set.
Summary
A full refund if you cancel before work starts. Once work has started, the deposit is non-refundable. No refunds after delivery.
Before work starts
If you cancel before work has started, you get a full refund of what you paid for that job.
Work has not started until Rev begins the agreed fix. Accepting a quote, and paying, is not by itself the start of the work.
Email hello@gapfixstudio.com and include the payment reference if you have it.
Once work has started
Once work has started, the deposit is non-refundable.
After delivery
There are no refunds after delivery.
If the handover does not match the agreed scope, email hello@gapfixstudio.com. Rev will correct it so it matches the scope, at no extra charge.
How a refund is paid
An approved refund goes back through Razorpay to the original payment method. Razorpay and your bank or card issuer set the timing.
Free mockups
A free mockup or a free audit has no fee. There is nothing to refund.
Delivery
Gapfix does not ship physical goods. There is no shipping charge and no shipping refund. Finished work is handed over online.
These rules are part of the terms.